Canned Customer Service Email Responses

Canned Emails are one of the most popular response methods for Customer Service. They can be a good way to answer questions but they also hold the potential to destroy a relationship with the customer if an incorrect or not detailed enough pre-written response is provided.

Sometimes people use automatic email response systems called autoresponders. This auto response email is the perfect way to handle simple questions that your customers might have or to use as a way for an immediate response to let them know you will be contacting them asap. You will need an email response management program to do this (autoresponder) but a lot of people want the ability to see the email and then decide what email response to provide themselves. This opened ended questions method for customer service is a bit nicer way to provide emails back to your customers.

An email automatic responder can reply automatically to the sender with a specific preset message. This email automatic responder message is prepared in advance and is used repeatedly: every time it receives a message. It can also do something with the information in the email it receives, like adding the email address of the sender to a database, etc.

A lot of people ask us for sample canned email responses for customer satisfaction or other customer service responses and I have decided to provide a section on our site to help those looking for canned emails. To do this I need some input from our visitors. In the survey below I ask that you put the question you need a canned response from or post some comment on what you would like to see in this section of the site.

Some responses I am thinking of creating are for: customer satisfaction, upset customer emails, problem solving emails, etc. BUT, I need your help in what you as a visitor would like to see... So please fill out the survey and give me ideas, tips, or specific questions you would like to see a canned response for.

Your email address is NOT required, but if you want a response back we need you to put in a valid email address. Do not worry, your information is kept confidential and you will not get a canned email response from us! :)

I sincerely appreciate your input.